This Refund & Cancellation Policy applies to products and services provided by Francesco Cirillo FZE-LLC through websites that refer to this policy, including PomodoroTechnique.com and Combinant.io.
Product-specific terms shown on the relevant product, course, event, or checkout page form part of this policy.
Nothing in this policy limits any mandatory rights available under applicable law.
Self-paced programs may include prerecorded video lessons, exercises, worksheets, quizzes, downloadable materials, scheduled content releases, assignment review, and other professional-learning materials.
You may request a full refund before access to the program begins.
Once access to the program has begun, payments are non-refundable, except where required by applicable law or where we are unable to provide the purchased program.
For courses, workshops, and events with a scheduled date:
If we cancel an event and do not provide a suitable alternative, the amount paid for the cancelled event will be refunded.
Digital products may include eBooks, downloadable materials, software, digital publications, and other electronically delivered content.
Once downloading, activation, or access has begun, digital products are generally non-refundable, except where required by applicable law or where a material technical problem prevents use and cannot reasonably be resolved.
Refund and cancellation conditions for software subscriptions, software services, and other continuing digital services may vary according to the product.
Where specific conditions apply, they will be displayed on the relevant product or checkout page before purchase.
Cancellation and rescheduling conditions for consulting, advisory sessions, mentoring, coaching, and other individually scheduled professional services are stated when the service is booked or in the applicable Terms and Conditions.
To request a refund or cancellation, contact us using the support address associated with your purchase and include your order details.
Pomodoro® purchases: support@pomodorotechnique.com
Combinant® purchases: support@combinant.io
General company inquiries: support@francescocirillo.com
Approved refunds will normally be returned using the original payment method. Processing times may depend on the payment provider or financial institution.